Computer and Information Systems Managers

ByJason Taylor Computing Careers
Computer information systems manager

Computer and information systems managers (often called IT managers) plan, coordinate, and direct the technology activities of an organization. Depending on the organization, they may be responsible for the entire IT function or a major area such as infrastructure, support services, applications, or cybersecurity.

For U.S. job duties, pay, and outlook data, see the Occupational Outlook Handbook profile for computer and information systems managers. U.S. Bureau of Labor Statistics: Computer and Information Systems Managers

The Work

As leaders of technology teams, computer and information systems managers direct the work of other IT professionals, including engineers and programmers, computer support specialists, and systems analysts. They are accountable for reliable services, controlled risk, and predictable delivery.

Common responsibilities include:

  • Setting IT goals with leadership and translating business needs into deliverables
  • Choosing technologies and vendors, then planning upgrades and migrations
  • Managing budgets, timelines, staffing, and third-party contracts
  • Establishing processes for security, backup, disaster recovery, and incident response
  • Reducing operational risk by standardizing systems, monitoring performance, and documenting procedures

They choose new technologies after conferring with senior management, based on analysis of customer or user needs. They also plan and coordinate hardware and software upgrades, systems design, the implementation of computer networks, and the development of internet and intranet services.

Modern IT management increasingly involves security and compliance, including access control, vulnerability management, and policy enforcement. Managers must stay current on tools and platforms that can improve reliability, security, and cost control.

Training and Education

A bachelor’s degree in a computer-related field such as computer science or management information systems (MIS) can be beneficial for management positions. Many IT managers also reach leadership roles after several years in hands-on roles such as systems administration, network engineering, software development, cybersecurity, or technical support leadership.

Employers place value on IT managers who understand both technology and business leadership. Management qualifications, such as a master’s degree in information technology management or business administration (MBA), can help distinguish candidates who can lead teams, manage budgets, and communicate clearly with non-technical stakeholders.

Certifications and broad technical literacy can help managers evaluate new tools and understand risk tradeoffs. Managers also need strong people and operations skills, because the job includes assigning work, coaching staff, managing priorities, and explaining technology decisions to a wide range of audiences inside and outside the organization.